Shipping policy
XNTRAL HUB Shipping Policy
ORDER PROCESSING
Orders are carefully prepared and packaged by XNTRAL HUB. Please allow approximately 1–2 business days for order processing before shipment. Processing times may be longer during new releases, promotions, holidays, or periods of unusually high order volume.
Once an order has shipped, customers will receive a shipping confirmation email with tracking information when available.
U.S. SHIPPING
XNTRAL HUB currently ships within the United States.
Our standard shipping options are:
Standard Shipping — $6.99
Estimated delivery: 3–5 business days
FREE Standard Shipping — Orders $50+
Express Shipping — $15.00
Estimated delivery: 1–2 business days
Delivery estimates begin after an order has been processed and transferred to the shipping carrier. Carrier delivery times are estimates and are not guaranteed.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact support@xntralhub.com as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided at checkout.
TRACKING & DELIVERY
Once tracking indicates that a package has been delivered, XNTRAL HUB is not responsible for packages that are subsequently lost, misplaced, or stolen.
If tracking shows delivered but you cannot locate your package, please check the delivery area, household members, neighbors, and contact the shipping carrier. You may also contact us at support@xntralhub.com and we will assist where reasonably possible.
DAMAGED OR LEAKING SHIPMENTS
Please inspect your order promptly after delivery. If your order arrives damaged, significantly leaking, incorrect, or missing an item, contact support@xntralhub.com within 48 hours of delivery.
Please include your order number and clear photographs of the product and shipping packaging so we can review the issue.
SHIPPING DELAYS
XNTRAL HUB is not responsible for carrier delays caused by weather, transportation disruptions, holidays, service interruptions, or other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
International shipping is not currently available. If international shipping is introduced in the future, applicable duties, taxes, restrictions, and shipping terms will be provided at checkout or in an updated Shipping Policy.
CONTACT
For shipping questions, please contact support@xntralhub.com